Returns & Exchanges
Our goal is to make returns straightforward while keeping products fresh and ready for the next customer. Please review the details below before sending anything back.
Quick overview
- Return window: 30 days from the delivery date.
- Condition: unworn, unwashed, no odors or stains, all original tags and packaging included.
- Hygiene exceptions: intimates, swimwear, bodysuits, and pierced jewelry are not returnable once opened or if hygiene seals are removed.
- Final-sale items are not eligible for return or exchange.
- Return shipping: customer’s responsibility unless we made a mistake or the item is confirmed defective.
- Original shipping fee of $6.99 is non-refundable.
Eligibility details
| Item type | Condition to return | Return window | Notes & exceptions |
|---|---|---|---|
| Clothing, outerwear, footwear, accessories | Unworn, unwashed, tags attached, original packaging | Within 30 days of delivery | No signs of wear (makeup, deodorant, pet hair, odors) |
| Intimates, swimwear, bodysuits | Sealed with hygiene liner intact | Within 30 days of delivery | Opened or tried-on items are not eligible for return |
| Pierced jewelry | Factory-sealed packaging intact | Within 30 days of delivery | Opened packaging is not returnable |
| Final-sale or marked-down as “Final Sale” | — | Not eligible | Non-returnable and non-exchangeable |
| Bundles/sets | All items in the set returned together | Within 30 days of delivery | Partial set returns not accepted |
| Damaged/incorrect items | Report with photos | Within 7 days of delivery | If confirmed, we will offer a replacement or refund |
How to start a return
- Email [email protected] with subject: “Return Request – Order #”.
- Include: order number, item(s) you’re returning, reason, and clear photos if there is any defect or issue.
- We will reply with return authorization and instructions (including the return address) within 1 business day.
- Ship the item(s) within 7 days of approval using a trackable service and keep your receipt.
Packing and shipping your return
- Pack items securely in original or equivalent packaging to avoid damage in transit.
- Remove or cover old labels if reusing a box.
- Unauthorized returns or packages without identification may be refused or experience delays.
- You may use your preferred carrier. If you prefer, request a prepaid label from us; the label cost will be deducted from your refund (we will share the amount for your approval before issuing it).
Refunds
- Inspection time: 3–5 business days from the date your return is delivered to our facility.
- Refund method: to the original payment method (PayPal, credit/debit card, Stripe, or Airwallex).
- Bank processing: typically 3–10 business days after we issue the refund.
- Non-refundable: the original shipping fee of $6.99.
- Condition adjustments: items that arrive worn, washed, damaged, missing tags, or not in resalable condition may be rejected or receive a partial refund at our discretion. If rejected, you can choose to have the item returned to you at your cost.
Exchanges
You have two options for size/color exchanges of the same item (subject to stock):
- Fastest method: Place a new order for the desired size/color now, then start a return for the original item. We’ll refund the original once it’s received and inspected.
- Direct exchange (when available): Email [email protected] to request an exchange. If approved, we’ll reserve the replacement for 3 days. Once your original item is in transit (tracking required) or received, we’ll dispatch the exchange. Exchange shipments use our standard $6.99 shipping; we’ll email a secure payment link for the shipping charge prior to release.
Exchange requests must be made within the same 30-day window and meet all return eligibility requirements.
Damaged or incorrect items
- Report within 7 days of delivery by emailing [email protected] with your order number, photos of the issue, and the packaging.
- Once verified, we will provide next steps. For confirmed issues, we will cover return shipping and offer a replacement or a refund.
Need help?
If anything is unclear or you need assistance with sizing before you buy, email [email protected]. We’re here to help you get it right the first time.