Privacy Policy
Last updated: April 3, 2026
This Privacy Policy explains how ASFALA.COM ("we," "us," or "our") collects, uses, stores, protects, and shares information when you visit asfala.com, create an account, or make a purchase. By using our site, you agree to the practices described below.
Information We Collect
| Category | Examples | Primary uses |
|---|---|---|
| Account & contact details | Name, email address, phone number, shipping and billing addresses | Create/manage your account, process orders, deliver products, provide support, and send service notices |
| Order & payment information | Order contents, transaction totals, chosen payment method. Payment details are processed by our payment providers (e.g., PayPal, Stripe, Airwallex). We do not store full credit/debit card numbers. | Process payments through our payment processors, issue refunds, fraud prevention, receipts, and order records |
| Device & usage data | IP address, browser type, device identifiers, pages viewed, time on site, referring URLs, general location | Site functionality, performance, security, and analytics to improve our store |
| Communications | Support requests, emails, and messages you send to us | Customer support, issue resolution, training and quality assurance |
| Preferences & saved items | Wishlist items, size or fit preferences, marketing preferences | Personalize your shopping experience and honor your communication choices |
| User-generated content | Product reviews, Q&A, photos or other content you submit | Display on our site and moderate for trust and safety |
How We Use Your Information
- To process, fulfill, and deliver your orders and provide customer support.
- To operate, maintain, and improve our website, products, and services.
- To authenticate users, prevent fraud, protect the security and integrity of our store, and enforce our terms.
- To send service-related messages (order updates, account notices). Marketing messages are sent only according to your preferences and can be opted out of at any time.
- To comply with applicable laws, requests from authorities, and recordkeeping obligations.
Cookies and Similar Technologies
We use cookies and similar technologies to keep our site secure and functional, remember your preferences, and understand how our store is used. Some cookies are set by our service providers to support analytics or essential site features.
- Essential: required for core site functions such as cart and checkout.
- Performance/analytics: help us understand site traffic and improve performance.
Your choices: You can manage cookies in your browser settings. Blocking some cookies may affect site functionality. Marketing emails include an unsubscribe link.
Do Not Track: Because no consistent industry standard exists, we do not alter our practices in response to Do Not Track signals. You can use your browser/cookie settings to control tracking.
When We Share Information
| Recipient category | What we may share | Purpose |
|---|---|---|
| Payment processors (PayPal, Stripe, Airwallex) | Transaction details necessary to process your payment | Secure payment processing, fraud prevention, and refunds |
| Shipping and logistics partners | Recipient name, address, phone, and order details | Order fulfillment and delivery |
| Platform, hosting, and analytics providers | Usage data and technical information | Operate our website, monitor performance, and improve services |
| Customer communication tools | Contact details and message content as needed | Send order updates, respond to support requests, and manage preferences |
| Public content | Reviews, Q&A, or photos you choose to submit | Display on our site with the name or initials you provide |
| Legal and compliance | Information relevant to a request or obligation | Respond to legal process, protect rights, and prevent harm or fraud |
| Business transfers | Information relevant to a merger, acquisition, or asset transfer | Allow continued operation of services under new ownership |
| With your direction or consent | Specific information you ask us to share | Complete a request you initiate |
Payment Processing
We accept PayPal, credit/debit cards, Stripe, and Airwallex. These payment providers process your payment information under their own terms and privacy practices. We do not store full credit or debit card numbers on our servers.
Data Retention
- Orders and transactions: kept for as long as needed to provide the service and to meet accounting, tax, and legal obligations.
- Account information: kept while your account is active. If you request deletion, we will delete or de-identify your information unless we must retain certain records for legal or legitimate business purposes.
- Marketing preferences: kept until you unsubscribe or we no longer need the data to provide relevant communications.
Security
We use administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit (HTTPS) and access controls. No method of transmission or storage is completely secure; please protect your account credentials and contact us if you suspect unauthorized activity.
Your Choices and Rights
- Access, update, or delete: Email us to request access to, correction of, or deletion of your personal information. We may need to verify your identity before fulfilling a request.
- Marketing: Unsubscribe using the link in our emails or by contacting us.
- Cookies: Manage cookies via your browser settings.
- Account: You may request account closure at any time.
Depending on your location, you may have additional rights over your personal information. We will honor applicable requests consistent with local requirements and our verification process.
International Data Transfers
We and our service providers may process information in locations outside your state, province, or country. Where we transfer information, we take steps designed to ensure it is protected in line with this policy.
Children’s Privacy
Our site is not directed to children, and we do not knowingly collect personal information from children under 13. If you believe a child provided us information, please contact us so we can delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. Material changes may also be communicated by email or site notice.
Contact Us
If you have questions or would like to make a privacy request, contact us at: [email protected]. Please include "Privacy Request" in the subject line and describe your request and the email address associated with your account or order.