Frequently Asked Questions
01. Shipping & Logistics
Where does my order ship from?
All orders are managed and dispatched from our administrative and logistics hub located at 6725 Marguerite St, Juneau, AK 99801, United States.
What is the total delivery timeframe?
Our standard window is 3 to 7 business days. This includes 1 business day for handling and 2-6 business days for transit via USPS, FedEx, or UPS.
How much does shipping cost?
We offer a transparent flat-rate shipping fee of $6.99 USD for all domestic orders within the United States.
02. Returns & Refunds
What is your return window?
Asfala provides a 30-day return policy starting from the date your package is delivered.
Are there any restocking fees?
No. We maintain a $0 restocking fee policy. Your refund will reflect the full purchase price of the eligible returned items.
How long does it take to receive a refund?
Once we receive your return at our Juneau facility, we process the refund within 7 business days back to your original payment method.
03. Payments & Security
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX, Discover) as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Is my payment information secure?
Absolutely. Our site uses SSL encryption and is PCI DSS Level 1 compliant. We do not store your full card details on our local servers.
04. Order Management
Can I cancel or modify my order?
Because we strive for a 1-day handling time, please contact [email protected] within 2 hours of placing your order for any cancellation or modification requests.
What if my item arrives damaged?
Please email us immediately with photos of the damage. We will prioritize a replacement or a full refund at no additional cost to you.