Refunds

This page explains when refunds are approved, how they are issued, expected timing, and how shipping charges are handled.

When we approve a refund

• Order cancellation (before shipment): If you contact us to cancel before your order ships, we will issue a full refund.
• Out of stock or order canceled by us: If an item cannot be fulfilled, we will cancel and refund you automatically.
• Damaged, defective, or incorrect item on arrival: Email [email protected] within 7 days of delivery with your order number and clear photos of the issue. If approved, you may choose a replacement (when available) or a refund.
• Approved return received and inspected: If a return is authorized, we will refund once the item is received back in original condition (unworn, unwashed, unaltered, with original tags/packaging). We will notify you of approval or any adjustments after inspection.

How refunds are issued

• Refunds are sent to the original payment method only (no exceptions). If that method is closed or no longer valid, please contact your bank or payment provider.
• If we offer a store credit option and you prefer it, tell us when you request your refund.

Shipping charges and return shipping

The standard shipping fee is $6.99. Treatment of shipping fees is outlined below.

Scenario	Original $6.99 Shipping Refunded?	Return Shipping Covered by ASFALA.COM?	Notes
Cancel before shipment	Yes	N/A	Full order refund.
Order canceled by us or item out of stock	Yes	N/A	Automatic refund.
Damaged/defective/incorrect item	Yes if you choose a refund instead of a replacement	Yes	Provide photos within 7 days of delivery.
Change-of-mind or fit-related return (item as described)	No	No	Return shipping is your responsibility. If we provide a prepaid label, its cost is deducted from your refund.
Package confirmed lost in transit (carrier investigation)	Yes	N/A	We may refund or replace at our discretion.
Address issues caused by customer (e.g., wrong/incomplete address)	No	No	If the order returns to sender, reshipment requires a new shipping fee.
Partial return from an order with discounts	Generally no	Only if an item defect is verified	Refund reflects recalculated discounts for items kept vs. returned.

Processing times

Step	Typical Time	Details
Issue reported to support	Within 1 business day	We acknowledge your request and may ask for additional details (e.g., photos).
Return authorization (if applicable)	1–2 business days	We provide return instructions and next steps.
Inspection after we receive your return	Up to 2 business days	We confirm eligibility and refund amount.
Refund issued by ASFALA.COM	Within 1 business day of approval	We email a confirmation once sent.

Bank/payment processor timelines after we issue

Payment Method	Refund Destination	Typical Time to Appear
Credit/Debit Card (via Stripe)	Original card	3–10 business days
PayPal	Same PayPal account / linked card	1–3 business days
Airwallex	Original card/account	3–10 business days

Times above are typical guidance; your bank or payment provider controls the final posting speed.

How to request a refund

1. Email [email protected] from the address used at checkout.
2. Include your order number, the item(s) in question, and a short description. For delivery issues or defects, attach clear photos and the packing slip if available.
3. Wait for our reply with next steps. If a return is needed, we will provide instructions and where to send the item.

Additional notes

• Items returned used, worn, washed, altered, or missing tags/parts may be ineligible for a refund or may receive a partial refund at our discretion.
• We are unable to refund to a different card or account than was used to pay.
• Please do not send any item back without authorization, as it may not be processed correctly.

If anything is unclear, contact [email protected]. We’re here to help.