Order Cancellation Policy
We start preparing orders quickly. If you need to cancel, contact us as soon as possible so we can try to stop fulfillment. Cancellations are only possible before an order enters processing or ships.
How to request a cancellation
- Email: [email protected]
- Subject line: Cancel Order – [Your Order Number]
- Include: order number, full name, delivery address, and the item(s) you want to cancel.
We’ll review your order status and reply by email. We aim to respond within 1 business day.
When cancellation is possible
Orders typically begin processing within 1 business day of payment (often sooner). Whether we can cancel depends on the stage your order is in at the time we receive your request.
| Order stage | Can we cancel? | Refund outcome |
|---|---|---|
| Payment received; not yet processing (Unfulfilled/Pending) | Yes | Full refund to the original payment method, including any paid shipping fees. |
| Processing or packed (label may be created) | We will attempt | If we can stop fulfillment in time, you’ll receive a full refund. If not, the order will ship and cannot be canceled. |
| Shipped / In transit | No | Cancellations are not possible once shipped. Options after delivery may be available under our returns policy. Shipping fees are not refundable for cancellations after shipment. |
Partial cancellations
If only some items in your order are still unprocessed, we can cancel those items. Any shipped items will remain on the order. Canceled items are refunded; the original shipping fee will generally still apply if any part of the order ships.
Edits and address changes
- Before processing: We can usually update your shipping address or remove items. Contact us immediately.
- After shipment: We cannot reroute packages or modify the order. Please contact the carrier for delivery options.
Refund method and timing
- Refunds are issued to the original payment method used at checkout.
- We’ll email you a confirmation once the refund is processed on our side.
- Bank or card processing times vary; most refunds appear within 3–10 business days. PayPal timing may be faster but can vary by account.
Store-initiated cancellations
We may cancel all or part of an order at our discretion for reasons including item unavailability, address or payment verification issues, or suspected fraud. If this happens before shipment, you will receive a full refund for the canceled portion and a notification by email.
Need help?
Questions about canceling an order? Email [email protected]. Please include your order number so we can assist quickly.